Last Updated: March 15, 2025
At AURATEG, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our refund and returns policy below.
Returns Eligibility
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Items must be returned within 30 days of the delivery date.
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Products must be unused, in their original packaging, and in the same condition as received.
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Certain items, such as perishable goods, personal care items, and customized products, are not eligible for return.
How to Initiate a Return
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Contact us at support@aurateg.com with your order number and reason for the return.
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Our team will review your request and provide return instructions, including a return shipping address.
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Pack the item securely and send it back using a trackable shipping method.
Refund Process
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Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund.
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If approved, refunds will be processed within 5-7 business days to the original payment method.
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Shipping fees are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@aurateg.com within 7 days of receiving the item.
Non-Returnable Items
The following items cannot be returned or refunded:
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Gift cards
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Downloadable software products
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Health and personal care items
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Final sale or clearance items
Late or Missing Refunds
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If you haven’t received your refund yet, check your bank account again.
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Contact your credit card company, as it may take some time before your refund is officially posted.
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If you’ve done all of this and still haven’t received your refund, please contact us at support@aurateg.com.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
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If the return is approved due to our error, we will cover the return shipping fees.
